Ace Money Transfer

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Privacy Policy (United Kingdom)

Effective From: 7 December 2023

Who we are

ACE Money Transfer Limited (“ACE”) of One Portland Street, Manchester, M1 3BE, United Kingdom is a data controller of your personal information. This privacy policy is issued on behalf of the ACE Group.

When we mention ACE, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the ACE Group responsible for processing your data. “Personal information” means information that is about you or from which we can identify you.

This privacy notice may be updated from time to time. You should check https://acemoneytransfer.com/privacy-policy regularly so you can read the up to date version.

What kinds of personal information about you do we process?

We may collect personal information which (either on its own or when combined with other information we hold about you) allows us to identify you as an individual. The personal information we generally process in connection with our products and services includes:

Basic personal data
  • Your title, full name, signature, and contact details (such as email address and phone numbers)
  • Your home address
  • Your date of birth and/or age
  • Your place of birth, nationality
  • Demographic information such as age and gender
Data to comply with money laundering regulations
  • Proof of identity (passport, driving licence, national ID card, or residence permit)
  • Proof of address (utility bill or bank statement)
  • Source of funds information (occupation details, payslips, statements, receipts, etc.)
Personal information from third-party sources
  • Social profiles (where you have provided permission)
  • Banks and payment service providers used to transfer money to us
  • Advertising networks and search engine providers
Technical data
  • Website usage information (page views, time on pages)
  • App downloads
  • Operating system, IP address, browser type
Mobile app information (when you use our app)
  • Information you give us when registering or corresponding with us
  • Device and performance data, and (where enabled) push notification identifiers
  • Location data (only with consent) to support location-based features; shared with our mapping provider https://ipgeolocation.io/
  • Mobile analytics data (aggregated usage and performance)

What is the source of your personal information?

We generally collect your personal information directly from you. We may also obtain it from other sources such as fraud prevention agencies, law enforcement, and publicly accessible sources (e.g., court decisions, bankruptcy registers, and the electoral register).

What do we do with your data and who do we share it with?

We only use your personal information when the law allows us to do so. Common purposes include:

  • Transactional purposes: to process your transactions.
  • Regulatory purposes: KYC and due diligence to comply with AML/CTF obligations.
  • Marketing purposes: to send relevant communications (you can object at any time).
  • Analytical purposes: to improve service quality.

Legal grounds for processing

We rely on one or more legal grounds such as performance of a contract, legitimate interests, compliance with legal obligations, and (where applicable) consent.

International transfers

We are based in the UK, but your information may sometimes be transferred outside the UK/EEA. Where this happens, we use appropriate safeguards (for example, adequacy decisions or approved contractual clauses).

Retention

Unless explained otherwise, we may retain personal information for up to 10 years following termination of our relationship, in accordance with local regulations as applicable.

Your rights

Data protection laws provide rights including access, correction, objection, restriction, erasure, portability, and rights related to automated decision-making (where applicable).

You can complain to the Information Commissioner’s Office: https://ico.org.uk/

Contact details

By post: One Portland Street, Manchester, M1 3BE, United Kingdom
Via our website: https://acemoneytransfer.com/

Data Protection Officer: privacy@acemoneytransfer.com